DOT e-Ticketing Mobile App: Report Ticket Issues

If you encounter problems with receiving tickets, this feature allows you to report the issue directly to the supplier for swift resolution.

Accessing the Ticket Issues Page:

  • Tap the plant icon located in the top right corner of most pages to report a ticket outage.
  • Alternatively, access a Project from the Today Page and tap on the Missing Ticket bubble at the top of the page.

Overview of Ticket Issues:

  • Upon selecting the Missing Ticket bubble, you will land on an Overview of Ticket Issues.
  • This section displays the total number of issues and their stage of resolution.
  • Tabs categorize the issues into various stages, including Reported, Work In Progress, Acknowledged, and Resolved.

Reporting a Ticket Issue:

  • To report a new ticket issue, tap the "Report New Outage" button.
  • Follow the prompts to provide supplier details and information about the issue.
  • Select the type of issue, the relevant project, supplier, and the plant associated with the problem.
  • After providing the necessary details, tap "Submit Request" to report the ticket issue.

Status of Reported Issues:

  • The reported issue is now in the "Reported" status, triggering notifications to the supplier.
  • The HaulHub team also gains visibility of the reported issue.

Further Communication:

  • Navigate to the reported issue to add comments and communicate further with the supplier.
  • This feature facilitates ongoing communication to swiftly resolve reported ticket issues.

 Additional Content:
We've also included a video detailing the steps above:
DOT e-Ticketing Mobile App: Report Ticket Issues