If you encounter problems with receiving tickets, this feature allows you to report the issue directly to the supplier for swift resolution.
Accessing the Ticket Issues Page:
- Tap the plant icon located in the top right corner of most pages to report a ticket outage.
- Alternatively, access a Project from the Today Page and tap on the Missing Ticket bubble at the top of the page.
Overview of Ticket Issues:
- Upon selecting the Missing Ticket bubble, you will land on an Overview of Ticket Issues.
- This section displays the total number of issues and their stage of resolution.
- Tabs categorize the issues into various stages, including Reported, Work In Progress, Acknowledged, and Resolved.
Reporting a Ticket Issue:
- To report a new ticket issue, tap the "Report New Outage" button.
- Follow the prompts to provide supplier details and information about the issue.
- Select the type of issue, the relevant project, supplier, and the plant associated with the problem.
- After providing the necessary details, tap "Submit Request" to report the ticket issue.
Status of Reported Issues:
- The reported issue is now in the "Reported" status, triggering notifications to the supplier.
- The HaulHub team also gains visibility of the reported issue.
Further Communication:
- Navigate to the reported issue to add comments and communicate further with the supplier.
- This feature facilitates ongoing communication to swiftly resolve reported ticket issues.
Additional Content:
We've also included a video detailing the steps above:
We've also included a video detailing the steps above:
