DOT Inspector: Troubleshooting Missing Tickets

This article will guide you through the process of troubleshooting missing tickets, helping you streamline communication with suppliers and resolve issues swiftly.

Reporting Missing Tickets

One powerful feature to streamline communication with suppliers and resolve ticket-related issues is the ability to report missing tickets directly on the mobile app. Here's how it works:

  1. When a DOT member detects a missing ticket, they can report it through the mobile app. This action initiates a direct communication channel with suppliers.
    1. Click on the Outage Icon at the top right of the Today or My Projects page. Then click Report a New Outage.
      Newsletter Images 800 width (7)
    2. Follow the prompts to provide details on the issue you are experiencing. Then tap on Submit Request.
      1. What type of issue you are reporting? i.e. Saw a few tickets but they stopped, No tickets for today, Tickets Missing, Delay in tickets, or write our a detailed custom issue.
      2. Which project you are reporting the outage for.
      3. Which Supplier the outage relates to.
      4. Which plant the tickets are from.
        Newsletter Images 800 width (8)
  2. Suppliers receive alerts about the reported ticket outage on their end. This immediate notification ensures that they are aware of the issue and can begin to work on a resolution.
  3. Both DOT members and suppliers can view the status of the outage and contribute comments to each reported issue. This collaboration ensures that issues are quickly identified and resolved.

    Newsletter Images 800 width-Sep-21-2023-11-55-36-3135-AM

    By reporting missing tickets and interacting directly with suppliers, you can minimize disruptions and maintain the flow of ticketing data.

The Importance of Accurate Ticket Data

To troubleshoot missing tickets and prevent them altogether, it's essential to understand how the DOT e-Ticketing system relies on the information provide. Here are some key points to consider:

Contract Numbers and Job Numbers

  • Accurate Contract Numbers and Job Numbers are essential because they determine how e-Tickets are routed to the right inspectors.

  • Avoiding Blank Fields: Leaving these fields blank can lead to issues as the system relies on them for proper ticket distribution.

Hauler Names and Truck Numbers

  • Descriptive Hauler Names and Truck Numbers help inspectors positively identify trucks on-site.

  • Avoiding Blank or Generic Information: Blank or minimally descriptive information in these fields can make it challenging for field inspectors to identify the trucks accurately.

Mixing Contract Numbers and Job Numbers

  • The DOT e-Ticketing system cannot decipher Contract Numbers when they are mixed inside the Job Name field.

  • Blank Fields: Leaving the Contract Number or Job Number fields blank can result in missing tickets.

By ensuring that ticket data includes accurate and complete information in these key fields, you can help prevent missing tickets and maintain a smooth e-Ticketing process.


By reporting missing tickets and ensuring that ticket data includes accurate Contract Numbers, Job Numbers, Hauler Names, and Truck Numbers, you can minimize disruptions. Communicate with suppliers directly to maintain the integrity of your e-Ticketing system.