Material Supplier: Troubleshooting Missing Tickets

This article will guide you through the process of troubleshooting missing tickets, helping you streamline communication with DOT members and resolve issues swiftly.

Monitoring Tickets Outages

One powerful feature to streamline communication with DOT members and resolve ticket-related issues is the ability to monitor missing tickets on SupplierCI Web. Here's how it works:

1. When a DOT member detects a missing ticket, they can report it through their mobile app. This action alerts suppliers about the reported ticket outage. This immediate notification ensures that suppliers are aware of the issue and can begin to work on a resolution.
   1. Navigate to IT Administration from the bottom left menu options of SupplierCI. Then select Ticket Monitoring at the top right.
      
2. From the Active Outages tab you can view all the reports submitted. You have the ability to filter the view by plant or DOT.
   
   
3. Clicking on an outage brings up details the DOT member submitted. 
   
   1. What type of issue i.e. Saw a few tickets but they stopped, No tickets for today, Tickets Missing, Delay in tickets, or write our a detailed custom issue.
   2. Project Name, Supplier, and Plant.
      
      
      
4. From here you can begin to trouble shoot the issue with your internal teams. Changing the status of the outage here communicates it directly to the DOT. You can select from:
   1. Acknowledged, In Progress, Resolved, or Archive the outage altogether.
      
      
5. Both DOT members and suppliers can view the status of the outage and contribute comments to each reported issue. This collaboration ensures that issues are quickly identified and resolved.
   
   
   
   By monitoring ticket outages and interacting directly with the DOT, you can minimize disruptions and maintain the flow of ticketing data.

The Importance of Accurate Ticket Data

To troubleshoot missing tickets and prevent them altogether, it's essential to understand how the DOT e-Ticketing system relies on the information provided. Here are some key points to consider:

Contract Numbers and Job Numbers

• Accurate Contract Numbers and Job Numbers are essential because they determine how e-Tickets are routed to the right inspectors.

• Avoiding Blank Fields: Leaving these fields blank can lead to issues as the system relies on them for proper ticket distribution.

Hauler Names and Truck Numbers

• Descriptive Hauler Names and Truck Numbers help inspectors positively identify trucks on-site.

• Avoiding Blank or Generic Information: Blank or minimally descriptive information in these fields can make it challenging for field inspectors to identify the trucks accurately.

Mixing Contract Numbers and Job Numbers

• The DOT e-Ticketing system cannot decipher Contract Numbers when they are mixed inside the Job Name field.

• Blank Fields: Leaving the Contract Number or Job Number fields blank can result in missing tickets.

By ensuring that ticket data includes accurate and complete information in these key fields, you can help prevent missing tickets and maintain a smooth e-Ticketing process.

Conclusion

By monitoring missing tickets and ensuring that ticket data includes accurate Contract Numbers, Job Numbers, Hauler Names, and Truck Numbers, you can minimize disruptions. Communicate with DOT members directly to maintain the integrity of your e-Ticketing system.