DOT e-Ticketing Mobile App: Offline Mode

Offline Mode ensures continuous functionality and ticket management even in areas with no network coverage. Seamlessly create, manage, and synchronize e-Tickets when network connectivity is reestablished.

Entering Offline Mode:

  • When in an area with no network coverage, the green button in the bottom options turns red, indicating service unavailability.
  • Tap the red button to log an offline ticket.

Creating Offline Tickets:

  • Follow the prompts to create a new offline ticket by selecting the project name, entering the last 4 digits of the ticket number, and choosing the ticket status (pending, delivered, or rejected).
  • Add other relevant details such as temperatures, waste, station, or other notes.
  • Tap the "Create Ticket" button.

Managing Pending Tickets:

  • Pending Tickets tab displays a list of tickets created in offline mode but failed to match with the cloud data.
  • Auto Matching is performed every 6 hours, or users can manually tap the send button to attempt matching.
  • Resolve matching issues by tapping on a project, identifying pending tickets, and correcting mistakes.

Sent Tickets:

  • The Sent Tickets tab shows projects containing offline tickets synced to the cloud in the past 72 hours.
  • Yellow circle with a check mark indicates a partial match; green circle with a check mark means all offline tickets have found their match.

Accessing Offline Mode in Projects:

  • When accessing a project with no internet connection, options at the top are limited to Tickets in Offline Mode.
  • The counter in the Red Ticket bubble indicates the total number of offline tickets for the project.
  • Navigate the ticket feed to access and update offline tickets.

Transition to Online Mode:

  • When back online, the Offline Mode option is still accessible to monitor any Pending Tickets.

Additional Content:
We've also included a video detailing the steps above:


DOT e-Ticketing Mobile App: Offline Mode