Offline Mode ensures continuous functionality and ticket management even in areas with no network coverage. Seamlessly create, manage, and synchronize e-Tickets when network connectivity is reestablished.
Entering Offline Mode:
- When in an area with no network coverage, the green button in the bottom options turns red, indicating service unavailability.
- Tap the red button to log an offline ticket.
Creating Offline Tickets:
- Follow the prompts to create a new offline ticket by selecting the project name, entering the last 4 digits of the ticket number, and choosing the ticket status (pending, delivered, or rejected).
- Add other relevant details such as temperatures, waste, station, or other notes.
- Tap the "Create Ticket" button.
Managing Pending Tickets:
- Pending Tickets tab displays a list of tickets created in offline mode but failed to match with the cloud data.
- Auto Matching is performed every 6 hours, or users can manually tap the send button to attempt matching.
- Resolve matching issues by tapping on a project, identifying pending tickets, and correcting mistakes.
- The Sent Tickets tab shows projects containing offline tickets synced to the cloud in the past 72 hours.
- Yellow circle with a check mark indicates a partial match; green circle with a check mark means all offline tickets have found their match.
Accessing Offline Mode in Projects:
- When accessing a project with no internet connection, options at the top are limited to Tickets in Offline Mode.
- The counter in the Red Ticket bubble indicates the total number of offline tickets for the project.
- Navigate the ticket feed to access and update offline tickets.
Transition to Online Mode:
- When back online, the Offline Mode option is still accessible to monitor any Pending Tickets.
We've also included a video detailing the steps above: