Learn how to efficiently navigate and filter tickets within the SupplierCI Web platform.
Accessing Tickets:
- After logging in, navigate to "Tickets" from the left-hand menu.
Flex Grid View:
- Upon entering the Tickets section, you will land on a Flex Grid designed for easy ticket viewing.
- Apply various filters from the top to search for tickets based on specific criteria.
Filter Options:
- Date Range: Select from options like This week, Last Week, Last 7 Days, Current Month, or choose a custom range using the calendar view.
- Time Range: Filter tickets based on Day, Night, or input a custom time range.
- Contractor Status: Filter tickets in Delivered, Pending, or Voided status by the contractor.
- Customer: Filter tickets by Customer Names.
- Plants: Filter tickets by Plant Names.
- Ticket Types: Filter tickets by materials.
Advanced Filters:
- Clicking on the "Filters" button provides access to all Ticket Options Filters.
- Note that default filters are already applied but can be adjusted to meet specific requirements.
- Click and drag a filter to change the order, and this will repopulate the search results below.
Column Customization:
- Clicking on the gear icon enables editing of columns in the search results, allowing users to customize their viewing experience.
Expanding Results:
- Once satisfied with search criteria, clicking on a row expands the results, displaying details such as plant name, date, customer, and ticket type.
- Scrolling to the right allows viewing additional columns in the search.
Ticket Details:
- Clicking on a ticket further expands the details, providing information on Contractor Notes, DOT Inspector Notes, Raw Ticket Data, and Products with Batch Weights associated with the ticket.
Additional Content:
We've also included a video detailing the steps above:
