--- title: How do I cancel a shift? What is the cancellation policy? (Fleet Owner - Owner/Operator) description: Sometimes things come up and you have to cancel a shift that you had previously accepted. --- [Skip to content](https://knowledge.haulhub.com/how-do-i-cancel-a-shift-what-is-the-cancellation-policy-fleet-owner-owner/operator-sometimes-things-comes-up-and-you-have-to-cancel-a-shift-that-you-had-previously-accepted#main-content) - [English](https://knowledge.haulhub.com/how-do-i-cancel-a-shift-what-is-the-cancellation-policy-fleet-owner-owner/operator-sometimes-things-comes-up-and-you-have-to-cancel-a-shift-that-you-had-previously-accepted) - [Español](https://knowledge.haulhub.com/es/como-cancelar-mi-turno-cual-es-la-póliza-para-cancelaciones-dueños-de-camiones) English Show submenu for translations [![HaulHub EDOT Logo (color-trans bg)-1](https://knowledge.haulhub.com/hs-fs/hubfs/HaulHub%20EDOT%20Logo%20(color-trans%20bg)-1.png?width=113&height=50&name=HaulHub%20EDOT%20Logo%20(color-trans%20bg)-1.png)](https://www.e-dot.com/) Open main navigation Close main navigation - - [English](https://knowledge.haulhub.com/how-do-i-cancel-a-shift-what-is-the-cancellation-policy-fleet-owner-owner/operator-sometimes-things-comes-up-and-you-have-to-cancel-a-shift-that-you-had-previously-accepted) - [Español](https://knowledge.haulhub.com/es/como-cancelar-mi-turno-cual-es-la-póliza-para-cancelaciones-dueños-de-camiones) English Show submenu for translations - [HaulHub University](https://learn.haulhub.com/) [HaulHub University](https://learn.haulhub.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Haulhub Academy](https://knowledge.haulhub.com/?hsLang=en) 2. [Transport - Fleets](https://knowledge.haulhub.com/transport-fleets?hsLang=en) 3. [Fleet Owners](https://knowledge.haulhub.com/transport-fleets?hsLang=en#fleet-owners) # How do I cancel a shift? What is the cancellation policy? (Fleet Owner - Owner/Operator) ## Sometimes things come up and you have to cancel a shift that you had previously accepted. **HaulHub Carrier App:** Log into your fleet owner profile on the HaulHub Carrier app. - Select **Jobs** and select the job you need to cancel. - Once within the job, scroll down until you see the assigned drivers. Select the driver whose shift you need to cancel. - Once on the shift page, click **Edit Shift.** In the bottom corner, there will be the option to **Cancel Shift.** ![Screenshot\_20201109-155446](https://knowledge.haulhub.com/hs-fs/hubfs/Screenshot_20201109-155446.png?width=177&name=Screenshot_20201109-155446.png)                ![image-png-Nov-10-2020-08-42-14-36-PM](https://knowledge.haulhub.com/hs-fs/hubfs/image-png-Nov-10-2020-08-42-14-36-PM.png?width=176&name=image-png-Nov-10-2020-08-42-14-36-PM.png) - You will be required to input a cancellation reason that will be sent to the customer or broker. - Hit **Confirm**.This will notify the customer or broker that your truck will not be at the job. ![](https://knowledge.haulhub.com/hs-fs/hubfs/image-png-Nov-09-2020-07-58-26-79-PM.png?width=159&name=image-png-Nov-09-2020-07-58-26-79-PM.png) Please note, **you cannot cancel a shift that less than 14 hours prior to the start time**. If you try to cancel a shift within 14 hours you will be prompted to call the job site contact. The job site contact has the ability to cancel your shift on their end if needed.  ![](https://knowledge.haulhub.com/hs-fs/hubfs/image-png-Nov-09-2020-07-49-48-80-PM.png?width=189&name=image-png-Nov-09-2020-07-49-48-80-PM.png) That’s it! If you have any more questions feel free to reach out to our support team. 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