How do I start and end my shift?

Each time you are assigned to a shift you will need to make sure to start and end your shift so that your time is tracked accurately.

HaulHub Carrier App:

Start Shift:

  • After logging in, from the home page of the app, Click on the shift for today.
    • This shift will normally be blue when all others are gray.
  • On the next screen you will see Shift Details and Start Shift
    • Select Shift Details to view the details of the job.
      • Full address for Start and End Locations
      • Customer, Work Type, and Material Type
      • Dispatch Instructions and a job-site contact.
    • Select Start Shift to start your shift. 
      • If the start shift button is grayed out see the end of this article for common troubleshooting tips.
  • After you've hit Start Shift a short safety clip will play. You will then receive a confirmation message that your shift has been started and the screen will show you where you are on the map.

Add Tickets:

  • Tap Add Ticket and Enter the ticket number for every load you make.
    • Be sure you are safely stopped and not in a moving vehicle before you add your tickets.
  • Tap Confirm at the top right corner to save the changes.

End Shift:

  • At the end of your day tap End Shift.
    • You will receive a confirmation prompt asking if you are sure. Tap End Shift again.
  • Confirm and review the tickets you added.
    • If you missed one and need to add another ticket then Tap Add ticket below.
  • Then tap End Shift at the top right corner.

That’s it! If you have any more questions feel free to reach out to our support team.


Phone: 1-833-428-5482

Common Troubleshooting:

  • If your start shift button is grayed out:
    • Ensure you are within 4 hours of your shift start time. You will not be able to start your shift more than 4 hours before.
    • Check your phone permission settings to ensure that location tracking access is set to 'always' for HaulHub. 
      • Go to your phone settings app, select the HaulHub app, select permissions.
  • No start shift button:
    • Double check you have today's shift selected.
    • Make sure you are on the HaulHub Carrier app and not on the browser on your phone. You can only start your shift from the app.

If you have any more questions feel free to reach out to our support team.